Application Support Specialist at KCB Bank Kenya



Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.

The Position:

This role is responsible for the delivery of Technology services and administration of enterprise applications that provide a high level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Key Responsibilities:

  • Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
  • Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
  • Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
  • Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
  • Create and maintain documentation as it relates to system configuration, mapping, and processes.
  • Ensure compliance of SLAs on data and system availability with other Technology system users.
  • Attend to adhoc user requests, ECRM and ITSM calls.

The Person:  

For the above position, the successful applicant should have the following:

  • A bachelor’s degree in IT, Computer Science, or related field.
  • 2 years’ experience in technology with at least 2 years’ experience in Computing platforms, operating systems and databases.
  • Knowledge in SAP and E-Business suite applications.
  • An Understanding of UNIX operating environment.


Submit your CV and Application on Company Website : Click Here

Closing Date : 21 September. 2021



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