October 16, 2021


Britam ERP Value Delivery Analyst Job

ERP Value Delivery Analyst Job, Current IT Jobs in Kenya October 2021,

Job Purpose

The job holder will be responsible for;

  • Administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications. 
  • Reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence. 
  • Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.

Key responsibilities

  • Provide first line and second line support and maintenance services to all business systems. Escalates and sources expertise when necessary. 
  • Proactive monitoring of various production systems for performance, availability, and other critical parameters
  • Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
  • Maintenance and administration of the Group Enterprise systems
  • Ensure the enterprise systems is adequately sized to meet SLA’s with the business
  • Define and monitor data and application availability for the enterprise systems
  • Document and update processes and procedures in use for the business systems
  • Providing and monitoring SLAs and OLAs
  • Adequate communication to stakeholders on the state of any tickets assigned 
  • Follow up and reporting on tickets escalated to third line support
  • Testing new system functionality before deployment into production environments
  • Test the achievement of supportability requirements for delivered solutions 
  • Approvals for acceptance tests
  • Delegated authority ;as per the approved delegated authority matrix
  • Perform backup and restore testing as per the restore calendar
  • Document and adhere to change management process

Key Performance Measures

  • As described in your Personal Score Card

Knowledge, experience and qualifications required

  • Degree in Science/Engineering/Computer Science
  • ITIL intermediate
  • Minimum of 2 – 4  years’ experience in a 24×7 service provider environment 

How To Apply

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