Call Centre Representative Job in Nairobi

Our company, in the logistics and telematics industry, is looking for a competent and motivated Call Centre Representative.

Location: Nairobi

Reporting to: Operations Manager

The successful candidate shall be responsible for receiving inbound calls and assisting in resolving our clients queries while maintaining an excellent relationship with them.


  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Respond to the needs of customers and provide personalized service
  • Coordination of Recovery and Repossession
  • Compliance of Call center Procedures
  • Report on customer feedback
  • Complete call logs and reports
  • Route calls to other team members whenever needed
  • Make relevant notes from customer interactions
  • Upsell company products and services

Skills and Qualifications

  • Degree or diploma in communication, sales and marketing or any business-related course.
  • Excellent listening skills
  • Decorum
  • Excellent telephone etiquette
  • Eloquent and audible
  • 2-3 years working experience in customer service or call center representative
  • Ability to multitask, set priorities and manage time effectively

How to Apply

Qualified candidates can send their applications and cover letter to on or before 10th November 2021 indicating the title as Call Centre Representative on the subject line.

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