Customer Care Job in Kenya


Customer Service Executive

Job
Brief

Two Rivers
Lifestyle Centre is a mixed Commercial and Retail arm of Centum Investment
Company PLC (‘Centum’) and Old Mutual Properties Limited.

Reporting to the Leasing
Manager, the job holder is to act as a liaison between the client and their
customers ensuring client satisfaction with the organization’s products and
services.

Responsibilities

  • Resolve customer complaints regarding the client services offered to achieve and maintain superior customer experience
  • Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls
  • Maintain thorough knowledge of the company’s products and services and share the information with client guests.
  • Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service
  • Be brand ambassadors: as the face of destination, be the ambassador to sell it in our customer interactions.
  • Liaise with various departments such as facility management and security to ensure that customers receive end to end quality customer service.
  • Adequately follow up and close on opportunities to improve concerning client services and products.

Qualifications

  • Certificate in customer service, social sciences or front office management.
  • Minimum 2 years’ experience in front office management / customer service/ social sciences or any relatable relevant field.
  • Excellent communication skills
  • Flexible to work on weekends and holiday shifts

How to Apply

Those interested and
meet the above requirements can send their application letters and CV on or
before Friday, 24th September
2021.

Apply for the job here

Only Shortlisted
Candidates will be contacted.

Two Rivers Lifestyle
Center is an Equal Opportunity Employer.


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