CUSTOMER EXPERIENCE OFFICERS
will be tasked with handling all Customer Care interactions by providing
consistent standards of service to Client and ensuring customer satisfaction.
- Take responsibility for resolving customer queries and ensure security and confidentiality of information
- Collects and analyses customer feedback and adopt corrective measures as required.
- Respond to customer queries within defined time-limits
- Carry out daily ward rounds to collect timely customer concerns.
- Collect and verify information from customers as required.
- Provide Information and/or educate customers on hospital guidelines.
- Record and capture customer details accurately.
- Keep a database of all clients who visit and carry out random call back checks.
- Ensure clients receive their daily interim bills and engage them on payment plans.
- Maintaining data integrity and keep customer details confidential.
- Responding to all customer correspondences via e-mail, telephone and postal mail.
- Provide daily feedback on customer experience in relation to pre-defined standards and measures
- Bachelor’s degree in Communication, Public Relations or any other related field.
- Possess problem solving skills.
- Excellent communication& interpersonal skills.
- At least one year’s experience in the same role.
How to Apply
are requested to email their application letter and detailed curriculum vitae
ONLY; including names and contacts of three references to email@example.com on
or before 2
nd September, 2021.
The email subject line MUST include
position title and Vacancy number being applied for e.g., “ADMINISTRATOR
Canvassing of any nature will lead to
Only shortlisted candidates will be