Advance your career today. Attend our Customer Service training course.
Are you looking for customer service courses with certification that can help you get customer service jobs quickly?
Are you a fresh graduate looking for a job? Customer service is one of the most readily available professions in today’s job market.
Do you work in customer care or admin but don’t have a certificate for a customer service course?
You can grow your career with this Customer Service training.
This is a practical customer service course in Kenya. When you join our training, you will acquire key customer service skills which are in high demand by employers. The customer service certification will also make you stand out in the very competitive customer service job market.
Who Should Attend This Customer Service Training?
This course is for you if:
- You are currently working in customer service or admin but don’t have practical training
- You are a fresh graduate and looking for a job.
- You are looking for a practical customer service course that will help you advance in your career.
- If you work in a job that involves hitting sales targets and interacting with clients i.e sales, marketing, client service, account management etc.
This is a very good course as it made me realize the important aspects of customer service beyond simply being knowledgeable about the products and services. I can confidently say that I learnt the importance of also paying attention to a potential customer. – Jackline (Customer Service Rep)
Watch Past Clients Testimonials
Customer Service Certificate Key Training Areas:
When you join our training program you will be trained in the following key areas:
- How to communicate effectively.
- How to meet and exceed customer expectations.
- How to be a good ambassador to your organization.
- How to handle different customers.
- How to manage your time and prioritize your work.
- How to retain existing customers and build loyalty.
- How to work effectively under pressure.
- How to be organized at work.
- Stress management
It’s been 2 weeks since the training. I edited my CV and included the training certificate. I have sent my CV to six employers and have received 2 interview invites already. The training has helped me. Adhiambo. Sales Admin Executive.
What was most helpful was the section regarding telephone skills. I have worked in a customer service position for over two years and our company never trained me in this important area. I’ve had to learn it on my own. Thanks for the detailed course. Joseph. Call Centre Agent
Duration & Venue.
The customer service training is now offered online for 3 days day from 6 pm to 8 pm . The next training is on 2nd June 2021.
Our customer service certification training is certified by NITA. We are a NITA authorized training institution. The training is at a subsidized cost of Ksh 1500, inclusive of customer service certification after successful completion.
To register for the training, fill in your details in the form below.
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