Debt Recovery Officer Job in Kenya

Title: Debt Recovery Officer

Industry: Finance,

Location: Nairobi,

Gross Salary: Competitive,

Reporting Line: Team Manager,

Our Client is a leading
Credit Management Firm in Kenya and the larger East African region. They seek
to hire a Debt Recovery Officer who will be responsible for following up on
non-performing loan accounts and implement a recovery action plan to achieve timely
and maximum loan recovery.


  • Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
  • Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
  • Resolve and mediate disputes between customers and principals/clients.
  • Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
  • Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
  • Maintain and prepare monthly collections reports, updates and
  • Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
  • Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
  • Provide customers with their correct account details e.g. loan balance and account numbers.
  • Maintaining data integrity and keep customer details confidential.
  • Responding to all customer correspondences via e-mail, telephone and postal mail.

How to Apply

If you are up to the challenge, possess the necessary
qualifications and experience; please send your CV only quoting the job title
on the email subject (Senior Retail Consultant –Techno
to on or before 10th June


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