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  • Wananchi Group (K) Ltd

    Job Re-Advertisement: Regional Retention Manager, Zuku Fiber

    Department: Customer Experience

    Location: Kenya

    Position Reporting to: Director, Customer Experience

    Manages Others: Yes

    Titles & Number of Positions Managed:

    • RETENTION TEAMS
    • OUTSOURCE PARTNERS

    Job Purpose / Summary: Reporting to Director Customer Experience, the Regional Retention Manager – Zuku Fiber will be responsible for customer retention, paying base and subscription revenue in the assigned Region.

    • Customer lifecycle management at onboarding, usage, billing, payment, value growth, retention, loyalty
    • Grow …

    (Detailed Job Description)

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