IT Operations Engineer Job in Kenya

Sheer Logic Management Consultants is seeking to engage dynamic individuals for IT Operations Engineer Position for one of our clients.

Job Type: Contract for a period of 6 months and could be extended.

Purpose: Provide first and second level technical support to all employees and ensure a high level of client support and service.


  • Deliver technical support to clients through telephone, email and onsite;
  • Identify, diagnose, and resolve level one and level two problems for users of the server and personal computer (PC) software and hardware;
  • Diagnose and resolve end-user network and local printer problems, PC hardware, e-mail, Internet, and local-area network access problems;
  • Perform desktop hardware repair and installation for PC’s equipment and peripheral that are not covered by third-party vendor maintenance agreements;
  • Respond to and handle all IT operations requests;
  • Maintain daily health checks and provide support for in-house and third party application;
  • Analyze, support and coordinate requests for computer system service;
  • Create tickets for all the daily operational tasks, requests and issues;
  • Interact with the suppliers to acquire product information for computers, applications and peripheral equipment;
  • Obtain product assistance through contacting hardware and software manufacturers;
  • Interact and handle all issues and IT requirements with the Nairobi Stock Exchange; and
  • Handle the requisition of required computer systems inventory in line with group standards and guidelines, and maintain an adequate inventory of computer supplies and parts.


  • Candidates with banking/financial institution experience highly preferred;
  • Bachelor’s degree in Computer Science, Computer Engineering or equivalent;
  • A minimum of 5 years’ experience in providing end-user phone support for PC, desktop and application software;
  • Experience in desktop operating systems, various (common) software applications and basic hardware;
  • Good understanding of the principles of network systems;
  • Microsoft Certified Professional (MCP) is preferred;
  • Basic understanding of electrical safety procedures;
  • Able to build partnerships and work well in teams, especially in a start-up environment;
  • Can identify problems and refer/escalate complex issues to a higher level.

How to Apply

Send your updated CV to by 24th May 2021.

Clearly indicate the job title.

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