Jubilee Insurance Senior Claims & Benefits Officer Job

Senior Claims & Benefits Officer Job, Latest Insurance Jobs Kenya,

Job Ref. No.JLIL002

Position: Senior Claims & Benefits Officer

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for Senior Claims and Benefits Officer, Jubilee Life Insurance Limited. The position holder will report to the Manager, Claims & Benefits and will be based at Head Office, Nairobi.

Role Purpose

The job holder will assist in the effective and efficient running of the claims department by ensuring prompt processing of claims and benefits, at minimal costs with great emphasis on service delivery.

Main Responsibilities

  • Verification of claims and benefits supporting documents and payments requisition to ascertain their correctness and approve
  • Ensure that claims and benefits are paid efficiently and within the agreed Turn Around Times (TAT)
  • Highlight any fraudulent
  • Compiling claims data and coordinating with underwriters regarding writing of risks with adverse loss
  • Recommending and advising on risk management techniques and controls based on claims
  • Ensure full automation of processes and reports within the section to ensure that process efficiency and staff productivity is well maintained.
  • Monitor and reduce policy premium suspense on closed
  • Track all queries and complaints raised and ensure response is given with the required
  • Provide sectional reports to monitor trends and activity as well as review exceptional reports as may be
  • Ensure compliance of all company policies, regulatory and statutory

Key Competencies

  • Market Awareness
  • Visionary Leadership
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Entrepreneurial Spirit
  • Team Spirit


  • Bachelor of Commerce in Insurance, or any other related
  • ACII or AIIK

Relevant Experience

  • Minimum of 7 years relevant experience in a similar position, 2 of which are in a supervisory level.

How To Apply

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 13th September 2021.

Only shortlisted candidates will be contacted.

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