Medanta Africare Credit Control Officer Job in Nairobi, Kenya

Medanta Africare

Job Title: Credit Control Officer

Reporting to: Credit Controller

Industry: Healthcare

Location: Nairobi

Job Summary: The position is responsible for receiving and disbursing cash and accounting for all monies received (involving cheques,MPESA, cash, credit and/or debit cards) and providing outstanding and friendly service in the interface and interactions with customers.

Duties and Responsibilities

  • Formulate, review and implement Credit Control Policies and Procedures
  • Ensure credit and collection policies and procedures are followed within the team
  • Maintain accurate records of receivables, analyze the effectiveness of the organization’s credit control system and implement changes to improve profitability and reduce bad debts
  • Reconciliation of the subsidiary company AR (Accounts Receivables) accounts to the general ledger accounts to match the AR in the general ledger accounts
  • Hold regular meetings with the Marketing team to update them on the Sales Reports for the Corporate Accounts
  • Hold regular meetings with credit clients to resolve pending queries and disputes to maintain good working relations
  • Ensure timely payments while maintaining a high level of client retention and satisfaction
  • Receipt all payments and update client accounts
  • Conduct monthly credit account reconciliation and send credit statement to clients
  • Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary
  • Staff supervision and allocation of client accounts to the team for follow-up
  • Ensure that team meets debt collection targets
  • Monitor debtor balances to ensure debt reduction by regularly reviewing the Aging Report
  • Negotiate payment plans with clients and set up credit terms and conditions
  • Handle disputed bills and resolve any conflicts with clients by coming up with amicable solutions
  • Issue Credit Notes where applicable as per the organization’s policy
  • Respond promptly and completely to both client and internal enquiries
  • Propose write-off of irrecoverable receivables per company policy
  • Provide ad-hoc reporting as and when requested by management
  • Regularly follow up overdue invoices by telephone, email & letter within agreed timescales
  • Maintain accurate records of all communication with clients and credit statements
  • Other duties as delegated from time to time by the Financial Controller or anyone designated by him.

Minimum Requirements / Qualifications:

  • Bachelor of Commerce degree majoring in Accounting or its equivalent.
  • CPA (K)/Section I
  • Sound knowledge in Credit Management
  • At least 3 years working experience in a similar position
  • Knowledge and use of Accounting Software


  • Strong analytical skills and attention to detail
  • Good business acumen for problem solving and decision-making
  • Excellent negotiating skills
  • Confidence to deal with a range of stakeholders
  • Excellent time management skills and ability to prioritize a demanding workload
  • Ability to establish and maintain good client relationships, both internally and externally at all levels

How to Apply

Interested and qualified persons are requested to make their applications so as to reach the undersigned on or before 20th September 2021 at 5.00 pm.

Only short listed and successful candidates will be contacted

Canvassing in any form will lead to automatic disqualification

Short listed candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews

We are an equal opportunity employer.

We do not discriminate against any employee or job applicant because of race, gender, religion, nationality, physical or mental disability, age or sexual orientation.

Please follow and like us:

Accounting and Finance

What is your service?