Micro Finance Debt Collector Job in Kenya

A fast growing micro finance institution is urgently seeking to fill in the positions outlined below:

Position: Debt Collector

Reporting to: Debt Collector Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance, Operations & IT

Job Summary: Debt collector will effectively manage the company’s credit/Debit policy and minimize overdue debtor’s balances.

Roles and Responsibilities

  • Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
  • Contact customers with balances and negotiate payment terms and schedules.
  • Minimize objections for payment and suggest available customer-friendly payment options.
  • Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
  • Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
  • Offer clients several payment options and arrange for the prompt repayment of balances.
  • Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
  • Follow up all outstanding debts for customer accounts that have defaulted in liaison with operations manager and branch manager.
  • Handle disputed issues and negotiate to bring payment within the agreed terms.

Minimum qualifications, experience & competencies required:

  • 1-3 years collection experience preferred
  • Excellent communication and negotiation skills
  • Ability to positively connect with clients and encourage them to make payments toward debts owed
  • Time management skills are essential to complete all required client calls daily
  • Experience meeting retention and negotiation sales goals
  • Basic computer software skills and the ability to work within relevant data spreadsheets
  • Ability to work well in a fast-paced environment
  • Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
  • Strong attention to detail, goal oriented and a team player with a flexible approach.

Application:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job tittle in the subject field to mollymutheu@granarycapital.com.

Only shortlisted candidates will be contacted.

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