Reservation Officer Job in Kenya- Luxury Tour & Travel Company

Vacant Position: Reservation Officer – Luxury Tour & Travel Company

Job Summary: Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.

Duties & Responsibilities

  • Issuing hotel vouchers and reservations arrangement of local and international tours
  • Following up on confirmation of booking vouchers
  • Reconfirming guests flight tickets before Safari
  • Making provisional bookings for our guests
  • Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
  • Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
  • Ensure clients’ special requests especially on accommodation & room specification.
  • Designing Safari Packages for all tours
  • Processing payments for suppliers for accounts to make the necessary arrangements for payments.
  • Briefing tour leaders before safari.
  • Maintaining excellent communication with all our suppliers, local and overseas agents.
  • Booking flights as per Company’s specifications
  • Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

Person Specifications

  • Must be proficient in the following areas:
  • Degree or Diploma in Tourism Management or its equivalent
  • Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
  • Proficiency in Computer skills especially GRANIT system
  • Must have excellent guests’ service and communication skills
  • Excellent time management skills
  • Attention to details and high level of accuracy
  • Excellent interpersonal and organizational skills
  • Ability to make quick and balanced decisions
  • Can work on late evening/ night shifts.
  • A Team player

How to Apply

Send your application clearly stating the position you are applying for in the subject line to jobs@micato.co.ke by18 September 2021.

Please note that only shortlisted candidates will be contacted.

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