Retail Sector Loyalty Operations Coordinator Job in Kenya

Vacant Position: Loyalty Operations Coordinator

Position Budget: 100,000 – 120,000

Our client, in the retail sector, is looking to recruit for the position of Loyalty Coordinator.

Job Purpose: The objective of this role is to deliver exceptional loyalty experiences through a proactive, compliant and efficient organization aimed at driving customer satisfaction through management, Issue Management, Servicing focused on the operational in stores

Duties and Responsibilities

  • Assist in day-to-day coordination and management of loyalty program operational activities.
  • Monitor, control and manage the loyalty program operations to meet customer expectations
  • Liaise between Customer Service and Management to ensure smooth operations delivery.
  • Coordinate and manage project tasks for project delivery within allocated budget & time
  • Assist in creation of training materials and facilitating training on the Loyalty program.
  • Evaluate current operational performance and provide a strategic plan for improvements.
  • Provide direction and guidance to internal teams to achieve performance targets.
  • Identify problems in the operations process and resolve them in a quick and timely manner.
  • Follow standard operating procedures for efficient business operations.
  • Maintain clear and accurate operations documents/procedures for reference purposes

Minimum Qualifications / Education

  • Bachelor’s degree
  • Experience in retail operations is a plus


  • English (Full professional proficiency)
  • Excel and PPT skills
  • Communications and Analytics skills
  • Negotiation skills
  • Customer data base management

How to Apply

To apply, send your CV to by 10th November 2021.

Indicating Loyalty Operations Coordinator on the email subject.

NB: Flexi Personnel does not charge candidates for job placement.

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