Route To Market and Operations Manager at Unilever

On any day, 2 billion people use Unilever products to look good, feel good and get more out of life – giving us a unique opportunity to build a brighter future. Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world. When consumers reach for nutritionally balanced foods or indulgent ice creams, affordable soaps that combat disease, luxurious shampoos or everyday household care products, there’s a good chance the brand they pick is one of ours. Seven out of every ten households around the world contain at least one Unilever product, and our range of world-leading, household-name brands includes Lipton, Knorr, Dove, Axe, Hellmann’s and Omo. Trusted local brands designed to meet the specific needs of consumers in their home market include Blue Band, Pureit and Suave. Whatever the brand, wherever it is bought, we’re working to ensure that it plays a part in helping fulfil our purpose as a business – making sustainable living commonplace.

Main job purpose

CD Operations is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and adherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles

Key Accountabilities

Business processes & operating guidelines

  • Ensure smooth processes are in place to deliver:
  • Fleet and Asset Management
  • Audit and Improvements
  • OTC Implementation
  • Set up and structure all CD business meetings
  • Sales Force Incentives SFI for Field Sales team

2. Methods, tools, systems & data

  • Maintain and implement supporting tools (legacy CD IT tools as well as new developments
  • Customer Hierarchy
  • Sales reporting model
  • Business Reporting
  • EFOS data
  • Support Customer Service

3. Communication, information, training

  • Manage and facilitate internal and external CD communications
  • Provide all CD information to Field Sales, other CD roles and other departments
  • Identify needs and roll out training programs
  • Designs and implements sales incentives model

4.. 3rd party management

  • Manage contracts and supplier management
  • Execution and data measurement
  • Responsible for distribution of  materials to field sales
  • Monitor and improve CD Overheads

5. Manage and Organize the  CD national and local events

6.  Responsible for implementing CSHEQ and Security policies and management systems relevant to the function.

Standard Of Leadership Behaviors

  • Bias for action
  • Accountability and responsibility
  • Building talent and teams
  • Growth mindset
  • Consumer and customer focus

Experience required


  • Minimum of two to three years working experience within the CD function
  • Strong experience in designing and managing processes
  • Business planning experience
  • Project management experience


  • Customer Facing Experience

What is your service?