Sales Operations Coordinator – Nairobi at Qatar Airways

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself. Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline. My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. That drives this team of more than 40,000 professionals every day, and will continue to motivate us to make Qatar Airways your only airline. On behalf of everyone at Qatar Airways, we look forward to welcoming you on board.

About the job

Qatar Airways is currently looking to recruit the role of Sales Operations Coordinator, which will be based in Nairobi.

Responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five star service for internal sales teams and external trade partners, which will facilitate QR revenue generating sales activities. Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders

Operational Accountabilities

  • Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
  • Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
  • Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes and fare revisions.
  • Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
  • Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification
  • Minimum 3 years of job-related experience
  • Excellent communication skills with fluency in the English language
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
  • Excellent relationship building and communication skills
  • Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes)
  • Good knowledge of airline processes (e.g. Pricing/distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
  • Problem-solving skills, efficiency oriented mindset
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