Senior Group Sales Agent – Nairobi at Qatar Airways

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Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself. Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline. My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. That drives this team of more than 40,000 professionals every day, and will continue to motivate us to make Qatar Airways your only airline. On behalf of everyone at Qatar Airways, we look forward to welcoming you on board.

About the job

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Group Sales Agent.

In this role, you assist station with handling and negotiating QR groups and seats allocation in respect of company processes and sales strategy. You will generate groups’ revenue through sales actions and assist customers for all issues related to groups, allocation and negotiated space reservations. You will develop and increase sales contracts and prospects. You will participate the achievement of revenue budget and maintain QR quality services.

Accountabilities

  • Contribute to realization of Station Budget by increasing materialization and optimizing group sales.
  • Report on other airlines practice (sales conditions) to management and recommend changes or action with proper justification.
  • Listen to customer requirements; identify group segment and present appropriate solution to make revenue. Maintain and develop relationships with existing customers.
  • Meeting and exceeding targets.
  • Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures.
  • Follow up from the group creation to the contract sending and follow up of the materialization with penalties collection if any. Will also implement monitoring tools and follow monthly figures.
  • Allocation process will also be handled in totally by this department. Allocation process consist in analyzing negotiated request and the number of seats requested per flight with Sales Manager, launching negotiated request through Q-allotment, action anticipated seats release as per SSE request and monitor seats materialization rate.
  • Deliver high quality services and quality group revenue in respect with company strategies and guidelines.
  • Perform other department duties related to his/her position as directed by the Head of the Department
  • Minimizing costs and avoid revenue lost by optimizing seats management and releases.

Qualifications

  • High School Qualification with Minimum 2 years of job-related experience
  • Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
  • Fares and ticketing exposure.
  • Amadeus Awareness.
  • Well versed with MS Office.
  • Good English communication skills – spoken and written.


Submit your CV and Application on Company Website : Click Here

Closing Date : 10 November. 2021



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