June 20, 2021


Sheer Logic IT Operations Engineer Job

 IT Operations Engineer Job, IT Job Vacancies In Kenya May,

Sheer Logic Management Consultants is seeking to engage dynamic individuals for IT Operations Engineer Position for one of our clients.

Job Type: Contract for a period of 6 months and could be extended.


Provide first and second level technical support to all employees and ensure a high level of client support and service.


  • Deliver technical support to clients through telephone, email and onsite;
  • Identify, diagnose, and resolve level one and level two problems for users of the server and personal computer (PC) software and hardware;
  • Diagnose and resolve end-user network and local printer problems, PC hardware, e-mail, Internet, and local-area network access problems;
  • Perform desktop hardware repair and installation for PC’s equipment and peripheral that are not covered by third-party vendor maintenance agreements;
  • Respond to and handle all IT operations requests;
  • Maintain daily health checks and provide support for in-house and third party application;
  • Analyze, support and coordinate requests for computer system service;
  • Create tickets for all the daily operational tasks, requests and issues;
  • Interact with the suppliers to acquire product information for computers, applications and peripheral equipment;
  • Obtain product assistance through contacting hardware and software manufacturers;
  • Interact and handle all issues and IT requirements with the Nairobi Stock Exchange; and
  • Handle the requisition of required computer systems inventory in line with group standards and guidelines, and maintain an adequate inventory of computer supplies and parts.


  • Candidates with banking/financial institution experience highly preferred;
  • Bachelor’s degree in Computer Science, Computer Engineering or equivalent;
  • A minimum of 5 years’ experience in providing end-user phone support for PC, desktop and application software;
  • Experience in desktop operating systems, various (common) software applications and basic hardware;
  • Good understanding of the principles of network systems;
  • Microsoft Certified Professional (MCP) is preferred;
  • Basic understanding of electrical safety procedures;
  • Able to build partnerships and work well in teams, especially in a start-up environment;
  • Can identify problems and refer/escalate complex issues to a higher level.

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com by 24th May 2021. Clearly indicate the job title.

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